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If you need help with something that isn't covered by the knowledgebase, you can open a support ticket. Our team receives your ticket immediately and will respond as soon as possible.

If file operations in the File Manager are failing or unavailable, the most common cause is that the server is running.

Your server is in trouble and you're looking at . This guide helps you pick the right action for the situation.

If your server has stopped unexpectedly or is no longer responding to player connections, follow these steps.

If you're getting a "Connection refused", "Connection timed out", or "Server is offline" error in Minecraft, work through this checklist.